FAQ's

-          Q- How much is shipping?
A- We Offer FREE Express Delivery: To USA and Rest of World.

Q- How long does shipping takes?
A- All orders are shipped within 3-4 business days to ship and 7th to 8th day delivered.

-          Shipping: U.S. orders will deliver within 7 days after processing days due to political and American tariffs issues.

-          Shipping: Rest of World orders will deliver within 4-8 days

-          Q- Where is my order?
A- You can track your order here: TRACK MY ORDER using the tracking number sent to you via email.

-          Q- What is my tracking number?
A: This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

-          Q - I've lost my tracking number. What can I do?
A: Simply contact us at INFO@SozanasBananas.com with your full name and mailing address, and we will resend your confirmation number.

-       Q- How can I make changes to my order?
A- If you need to make changes to your order you will need to contact us within 12 hours of placing the order.

-          We Can Change:

          - Your delivery details
- Your name
- Your email
- Your phone number

-          Q- How can I cancel my order?

-          A- You must contact us within 12 hours.
-We cannot cancel your order once it has already been shipped.

-          Q - What is your return policy?
A: Return full funds for the product within 21 days only. However due to the nature of the product usage, and due to health related reasons and infections laws, open and used products cannot be returned. 

•          Q - Who do I contact if there's something wrong with my order?
  A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to INFO@SozanasBananas.com
•       

  At Sozana'sBananas Translating Earbuds, we are committed to excellence and fast delivery for our loyal and beloved customers. Despite the current political tensions and trade challenges, we continue to work tirelessly to ensure your products arrive quickly and without extra costs.

  We fully understand the urgency of receiving your orders before Christmas, and we have partnered with the best international delivery companies to make sure your package arrives within 8 days, or no more than 13 days if there are any border delays.

  Our team strives to protect you from additional tariffs and shipping costs, doing everything possible to keep your shopping experience smooth and affordable.

  Thank you for your patience and trust — it’s always our pleasure to serve you.

-          Contact us
If we still haven't managed to answer your question please feel free to contact us at INFO@SozanasBananas.com and we'll get back to you within 24hrs!