Shipping policy
We have disabled the express shipping option.
Reason 1: The United States has tariffs, and recipients need to pay taxes when using express delivery channels. Many recipients are unwilling to pay this fee, which can be very troublesome.
Reason 2: express shipping costs 3-5 times more than regular shipping and takes 5-7 days (almost the same as standard one ), so few people choose this option.
Reason 3: express shipping involves various additional fees. For example, one of our Argentinian customers purchased a sample and chose courier to receive the goods faster. As a result, they paid an additional $25 warehouse handling fee and $45 for remote area delivery.
Shipping: U.S. orders processing takes 2-4 days and after that, transit time takes within 4-7 days
All orders will receive an email confirmation that includes tracking information once the package ships.
Our Guarantee
- Sometimes your orders can get lost/damaged in their journey to you. If this occurs, we will send you a replacement free of charge. Just contact our support.
- All of our products are made to provide 100% satisfaction to each one of our clients. If you're not happy with what we delivered, you may return it for a full refund or replacement.
Important Remarks
Refunds are not given on free items. However, replacements are given for items lost while shipping.
Replacements are also sent up to 7 days after receiving your free item if damaged.
Tracking your order:
To track your order, please enter your tracking number after clicking the following link -> Track Your Order
Please note that your tracking number is the one we send automatically when we ship your order (it can take up to 2 days). It usually is 13 characters long and starts and ends with a letter.
Please note that you must not enter your order number, or it will appear as an error automatically.
If you cannot find your tracking number, please get in touch with us at INFO@SozanasBananas.com